Velora Polki Earrings

No. You can check out as a guest. Creating an
account simply lets you track orders and save your details for next time.

We accept all major credit and debit cards, UPI, net
banking, and international payment options for orders shipping outside India.

Yes. Several pieces can
be made-to-order in a different metal, stone, or size. Reach out to us at Pctjewels@Gmail.com
or call +91 93511 66116 before placing your order, and our team will guide you through it.

Orders can be cancelled before they are
dispatched. Once a piece has shipped, our standard Return & Exchange Policy applies. Write to
us at Pctjewels@Gmail.com with your order number as soon as possible.

● In-stock pieces are dispatched within 5–7 business days.
● Made-to-order pieces take 3–5 weeks, depending on the design.
● Once dispatched, tracking details are shared by email.

Yes, shipping is free across India, with delivery in 2–7 business
days.

Yes — to the UAE, UK, Europe, USA and beyond, through
trusted, fully insured courier partners. International delivery takes 7–15 business days, subject
to customs clearance. Please note customs duties, VAT and local taxes are payable by the
customer on arrival.

We're not liable for
delays caused by customs, natural events, or courier disruptions, so please double-check your
shipping address at checkout — we can't be responsible for parcels misdelivered due to
incorrect details.

As each piece is handcrafted — and many are made to order —
our return window is limited to genuine issues, and applies to domestic (India) orders only.
We accept a return or exchange only if:
● the item arrives damaged or defective, or
● the wrong product was delivered.

No. Due to the nature of
international shipping and customs clearance, all international orders are final sale and not
eligible for return or exchange. We'd encourage you to reach out to us with any questions about
a piece before you order — we're happy to share extra photos, videos, or details to help you
decide with confidence.

Within 48 hours of delivery. Email
Pctjewels@Gmail.com with your order number, along with clear photos or a video of the item
and its packaging.

Our Quality Control team reviews the claim and
inspects the returned piece. Once approved, we'll process an exchange, repair, or credit note —
the item must be shipped back unused, in its original packaging, with the invoice.

Customised or bespoke orders, engraved or altered
jewellery, and sale/discounted items are final sale and cannot be returned or exchanged, even
for domestic orders.

Yes. Our diamond and gemstone pieces come with IGI
certification, and our gold is BIS hallmarked — so you always know exactly what you're
investing in.

Every piece is handcrafted
in our own Jaipur workshop, with over eight decades of expertise behind P.C. Totuka & Sons. If
you'd like a closer look before buying, write to us — we're happy to share additional photos or
videos of the exact piece.

Store each piece separately in a soft pouch to avoid
scratches, and keep it away from perfume, water and direct sunlight. Wipe gently with a soft, dry
cloth after each wear.

For assistance with resizing or repairs, write to us at
Pctjewels@Gmail.com with your order number — our team will advise on the best way forward
depending on the piece.

Write to us at Pctjewels@Gmail.com, or call us at +91 93511 66116 / +91 7427855551. Visit
our flagship store: Ground Floor, K.K. Square, C-11, Prithviraj Road, C-Scheme, Jaipur,
Rajasthan 302001.